BetKing Privacy Policy

1. Introduction

BetKing ("we," "us," or "our") operates the online betting platform at betking.lv. This Privacy Policy explains how we collect, use, store, and protect the personal information of players who access our services from the Philippines.

We are committed to handling your data responsibly and in accordance with applicable data protection principles. If you have any concerns about this policy, please contact our support team before continuing to use the Platform.

2. Data We Collect

When you register and use BetKing, we may collect the following categories of personal information:

Category	Examples	When Collected
Identity Data	Full name, date of birth, government-issued ID	Registration / KYC verification
Contact Data	Email address, mobile number, city (e.g., Quezon City, Cebu)	Registration / Account updates
Financial Data	Bank account details, e-wallet reference, transaction history in PHP	Deposits and withdrawals
Technical Data	IP address, device type, browser, operating system	Every visit / session
Usage Data	Pages visited, games played, bets placed, session duration	Platform interaction
Communication Data	Support chat logs, email correspondence	Customer support interactions

We do not knowingly collect sensitive personal data such as biometric or medical information unless explicitly required for a specific verification process and disclosed at the time of collection.

3. How We Use Your Data

BetKing uses the personal data we collect for the following purposes:

• Account management – to create, maintain, and secure your BetKing account.
• Transaction processing – to handle your PHP deposits and withdrawals through approved Philippine payment channels.
• Identity verification (KYC) – to confirm your identity and comply with anti-money laundering obligations.
• Platform improvement – to analyse how players use BetKing and improve game offerings, site speed, and user experience.
• Customer support – to respond to your queries and resolve account issues efficiently.
• Fraud prevention – to detect and prevent suspicious activity, duplicate accounts, or abuse of promotional offers.
• Marketing communications – to send you relevant updates and promotions, where you have opted in to receive them.
• Responsible gaming – to monitor gameplay patterns and offer support if signs of problematic behaviour are identified.

We only process your data where we have a legitimate reason to do so — whether that is fulfilling our contractual obligations to you, complying with legal requirements, or pursuing our legitimate business interests in a way that does not override your rights.

4. Sharing Your Data

BetKing does not sell or rent your personal information. However, we may share it with trusted third parties in the following circumstances:

• Payment processors and e-wallet providers – to facilitate PHP transactions, including bank transfers and local e-wallets used by our Philippine players.
• Identity verification services – to support our KYC obligations and confirm the authenticity of submitted documents.
• Fraud and risk management partners – to detect and prevent financial crime or abuse of the Platform.
• Technology and hosting providers – who support the operation of our platform infrastructure under strict data processing agreements.
• Legal and regulatory authorities – when required to do so by applicable law or in response to a valid legal request.

All third-party partners are required to handle your data in accordance with applicable privacy standards and may only use it for the specific purpose for which it was shared.

5. Identity Verification and KYC

As part of our commitment to safe and responsible gaming, BetKing conducts Know Your Customer (KYC) verification for all registered accounts. This process may require you to submit:

• A government-issued photo ID (e.g., Philippine passport, driver's licence, SSS or UMID card)
• Proof of address dated within the last three months
• Additional documents if required for enhanced due diligence

Submitted documents are reviewed securely and used solely for verification purposes. We retain these records in line with our legal obligations. Withdrawals may be held pending successful KYC completion.

6. Cookies and Tracking Technologies

BetKing uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytics data about how the Platform is used.

The types of cookies we use include:

• Essential cookies – required for the Platform to function. These cannot be disabled.
• Functional cookies – remember your settings and preferences across sessions.
• Analytics cookies – help us understand traffic patterns and improve content.
• Security cookies – support OTP verification and session integrity checks.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of parts of the Platform.

7. Data Retention

We retain your personal data for as long as your account is active or as required to fulfil the purposes described in this Privacy Policy. Account records, transaction histories, and identity documents may be retained for a defined period after account closure to meet our legal and regulatory obligations.

When data is no longer required, it is securely deleted or anonymised in accordance with our internal data management procedures.

8. Security Measures

BetKing takes the security of your personal information seriously and applies a range of technical and organisational safeguards:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• OTP (one-time password) verification for login and sensitive account actions.
• Role-based access controls limiting internal data access to authorised personnel only.
• Regular security assessments and monitoring for unusual activity.
• Secure storage environments with data backup and recovery procedures.

While we take every reasonable precaution, no system is completely immune to risk. We encourage you to use a strong, unique password and to enable OTP on your account for extra protection.

9. Your Data Rights

As a BetKing player, you have the following rights regarding your personal information:

• Right to access – request a copy of the personal data we hold about you.
• Right to correction – ask us to correct any inaccurate or incomplete information.
• Right to deletion – request that we delete your personal data, subject to our legal retention obligations.
• Right to restrict processing – ask us to limit how we use your data in certain circumstances.
• Right to object – object to processing based on our legitimate interests, including direct marketing.
• Right to withdraw consent – where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, contact our support team. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

10. Minors and Age Restrictions

BetKing strictly prohibits the use of our Platform by anyone under the age of 21. We do not knowingly collect personal data from minors. If we become aware that a user under 21 has provided personal information, we will take immediate steps to delete that data and close the account.

If you believe a minor has registered on our Platform, please notify us immediately through our support channels.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, the "Last Updated" date at the top of this page will be revised, and we may notify registered users by email or platform notification.

Continued use of BetKing after any update constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or want to exercise your data rights, please get in touch with our support team. You can also browse our FAQ page for quick answers, or review our Terms & Conditions for more platform details.

We take every privacy concern seriously and aim to respond to all enquiries within one business day.